Terms of Service & Privacy Policy

This explains what information TileQuote collects, why, who sees it, how long we keep it, and your choices. It covers tilequote.pro, every Pro's TileQuote pages, and the texts and emails TileQuote sends.

Pros and their customers. When you ask a Pro for a quote, or a Pro makes a quote for you, your information belongs to that Pro's business. TileQuote stores it and uses it only to run TileQuote for the Pro. The Pro decides what to collect and is responsible for telling you how they use it in their business, so ask the Pro about that. If you email us about your information, we'll help, and we'll pass your request to the Pro when it's theirs to answer.

1. What we collect from Pros and their crew

• Account: name, company name, email, phone numbers, business address, logo and colors, and login PIN.
• Business settings: prices, services, and the ways you take payment (such as Venmo, Zelle, check, or cash).
• Your TileQuote bill: paid through Stripe. Stripe collects your card details. TileQuote never sees or saves your full card number.
• Getting paid online: if you connect Stripe, Stripe collects your identity and bank details. TileQuote saves your Stripe account ID and a record of each payment (amount, fees, and status).
• Crew: names, phone numbers, emails, login PINs, roles, pay rates, and home base addresses you add.
• Work records: hours, mileage (trips, addresses, odometer readings, and vehicles), expenses and receipt photos, work photos, and calendar jobs.
• Location: only when you open Directions or a scheduled job on the Calendar, and your phone allows it. It's sent to Google to work out drive times to your jobs and supply stores. TileQuote doesn't save it on our servers. Your phone keeps it for 15 minutes so it doesn't have to look up the same drive times again. If you text a customer that you're on the way, they get your arrival time, not your location.
• Your public page: the business information, photos, and reviews you choose to show on your page and quotes can be seen by anyone who has the link.

2. What we collect from customers

• Contact information: name, phone numbers, email, and the project address.
• Your project: your answers, measurements, and photos.
• Unfinished requests: if you start a quote request and leave before sending it, what you've entered so far is saved, and the Pro can see it so they can follow up. If you ask for a call back, the phone number or email you type goes to the Pro.
• Texts: whether you agreed to texts, when, and how; texts you send to TileQuote's number, (833) 336-1442; and whether you asked us to stop.
• Your answers to the Pro: accepting or declining a quote, changes you ask for, telling the Pro you've sent a payment, and reviews. A review shows your first name and last initial, and the Pro may show it on their page and quotes.
• Rating TileQuote: after your job is done and paid for, the Rate your job page may ask how easy TileQuote was to use. Your stars count toward TileQuote's rating on tilequote.pro. Words you write for other homeowners are shown there, with your first name, last initial, and the town you enter, only if you say Yes. What you tell us was confusing or hard goes only to TileQuote, not the Pro.
• Payments: if you pay online, Stripe collects your card or bank details. TileQuote saves the amount, fees, status, and whether it was a card or bank payment, not your card or account number. Photos of a check you upload are deleted after 7 days.

3. What we collect from everyone

• Login cookie: Pros, crew and TileQuote reps get one cookie that keeps them logged in. TileQuote uses no advertising cookies.
• Rep link cookie: if you open a TileQuote rep's link, one cookie remembers the rep's code for 90 days so the signup page can fill it in.
• TileQuote reps: name, email, phone, where they're based, and what they wrote on their application. Stripe collects their bank and tax details to pay them; TileQuote saves their Stripe account ID and a record of their earnings and pay.
• Saved on your phone: TileQuote saves drafts, and work done without signal, on your own device so nothing is lost.
• Visits: we count page visits with Vercel Web Analytics, which uses no cookies and doesn't follow you to other websites. Like most websites, our hosting company keeps logs with IP addresses and browser type, for security and fixing problems.

4. How we use it

• To run TileQuote: build and send quotes, invoices, receipts, reminders, texts, and emails; take payments; and keep each Pro's records.
• To read receipts: when a Pro adds a receipt photo, it's sent to Google's Gemini AI to read the store, date, and total. TileQuote uses Google's paid service. Under it, Google doesn't use the photos to improve its products, and keeps them only for a limited time to check for misuse.
• To keep TileQuote working and safe: fix problems and stop fraud and abuse.
• To improve TileQuote: page visit counts show us which pages get used, so we know what to fix and what to build next.
• To contact Pros about their account, billing, and changes to TileQuote.

We don't sell personal information. We don't share it for advertising, and TileQuote shows no ads.

Text messages: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

5. Who sees it

• The Pro: a customer's information goes only to the Pro they asked for a quote or got one from, and to that Pro's crew as the Pro allows.
• Companies that run parts of TileQuote for us, only to do that job: Vercel (website, file storage, and visit counts), Supabase (database), Stripe (payments), Telnyx (texts), Resend (emails), and Google (drive times, mileage, and reading receipts).
• A TileQuote rep: if a Pro signed up with a rep's link or code (or told us a rep sent them), that rep sees the Pro's company name, signup date, whether they're in their free months or paying, and what the Pro's payments earned the rep. Never the Pro's quotes, customers, or money.
• Everyone: a rating of TileQuote you said Yes to showing, on tilequote.pro.
• The law: when the law, a court order, or someone's safety requires it.
• A new owner: if TileQuote is sold or moved into a company formed to run it, the information goes with it, still under this policy.

6. How long we keep it

• While a Pro's account is open. If a Pro cancels or their account locks, we keep their information for 12 months after it locks, so they can come back to everything. Then we delete it. We email them 30 days before, and they can download a copy from their Billing page any time.
• Photos of checks: 7 days, then they're deleted.
• Numbers that asked us to stop texting stay on our stop list, so we keep honoring it.
• Billing and payment records: as long as tax and other laws require.
• To have information deleted, email support@tilequote.pro. We delete it within 30 days, except records the law requires us or the Pro to keep, such as payments.

7. Keeping it safe

TileQuote uses secure (https) connections, and card and bank details stay with Stripe. Photos, including check photos, are kept at long, random web addresses that can't be guessed, but anyone who has a photo's exact link can open it. No system is perfect. If you think something is wrong, email us. If a breach affects your information, we'll tell you as the law requires.

8. Your choices

• Texts: reply STOP, or tell us to stop in your own words, and we stop. Reply START to get texts again, or HELP for help.
• Location: you can say no. Drive times just won't show.
• See, fix, get a copy of, or delete your information: Pros can change most of it in Settings and download a copy from their Billing page. Anyone can email us. Customers can also ask the Pro. We won't treat you any differently for asking.
• Do Not Track: TileQuote doesn't follow you across other websites, so it works the same whether your browser's Do Not Track setting is on or off.
• Your state's privacy rights: if your state gives you more rights over your information, email us and we'll honor them as the law requires.

9. Children

TileQuote is for adults. It isn't meant for anyone under 18, and we don't knowingly collect information from children under 13. If we learn we have, we delete it.

10. Where it's kept

TileQuote is run in the United States, and its database is in the United States. If you use TileQuote from another country, your information comes to the United States. Google, which reads receipt photos and works out drive times, may handle that information in other countries.

11. Changes to this policy

When we change this policy, we update the date at the top of this page. For big changes, we email Pros before they take effect.

Questions or requests: support@tilequote.pro, or write to the address under Contact Us below.

Please read these terms carefully. By creating a TileQuote account, or by using TileQuote, you agree to them. If you don't agree, don't use TileQuote.

1. What TileQuote is

TileQuote is software that tile installation professionals use to run their business. It includes:

• Quotes: a quote form for customers, quotes the Pro builds, automatic pricing from the Pro's own settings, floor plans, tile layouts, and tech sheets.
• Getting paid: invoices, deposits, online payments, records of cash, check, Zelle, and Venmo payments, receipts, and payouts.
• Running jobs: a booking calendar, directions and drive times, crew logins, hours and crew pay totals, work photos, reviews, and texts and emails to customers.
• Records: mileage tracking with mileage logs you can download, and expenses with receipt photos sorted by category.

TileQuote is a tool. We are not a contractor, we don't do or inspect any work, and we are not a party to any agreement between a Pro and their customer.

2. Your account

• You must be at least 18 and able to make a binding agreement for your business.
• If you sign up for a company, the company agrees to these terms and is responsible for the account.
• Give accurate information and keep it up to date.
• Keep your PIN private. You are responsible for everything done in your account, including by crew members you give a login to.

3. Free month, price, and billing

• Free month: a new account starts with 30 days free (60 days when you sign up with a TileQuote rep's code). A card is required to start. If you don't cancel before the free days end, your card is charged for the Pro plan.
• TileQuote reps: if you sign up with a rep's link or code, TileQuote pays that rep part of your plan payments. It doesn't change your price. The rep can see your company name, signup date, and whether you're in your free months or paying.
• Pro plan: $79 per month. It renews every month and your card is charged automatically until you cancel.
• Crew logins: Helper $15, Installer $25, and Lead $50 per month each. A crew login is added to your monthly bill when you turn it on, with a partial charge for the rest of the current month. If you turn one off before the month ends, the unused part is credited on your next bill.
• Taxes: prices include any sales tax we are required to collect.
• Price changes: we'll email you at least 30 days before a price change. The new price starts with your next monthly bill after that.
• Limits: quotes have no limit. Two features that cost TileQuote money every time they're used do: reading receipt photos (200 a month) and looking up drive times (50 a day). If you need more, email us.
• Missed payments: if a payment fails, you have 7 days to fix it. After that, your account is locked until it's paid. Your data stays saved while it's locked (section 8 says for how long).

4. Cancelling and refunds

You can cancel any time in Billing > Manage Billing & Subscription. Cancelling stops future charges. You keep using TileQuote until the end of the month you already paid for. Except where the law requires it, we don't give refunds or credits for partial months or unused time on the Pro plan.

5. Payments from your customers

• Online card and bank payments from your customers go into your own Stripe account. TileQuote never holds your customers' money.
• TileQuote's fee is 0.5% of each online payment (never more than $5 on a bank transfer), taken out automatically. It is not returned if you refund the payment. Stripe's own processing fees come out of your Stripe payouts.
• If you choose to charge customers a card fee, you are responsible for following your state's laws and the card networks' rules about card fees.
• Refunds, disputed charges (chargebacks), and anything you owe your customers are between you and your customer.
• Payment processing services for Pros on TileQuote are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the “Stripe Services Agreement”). By agreeing to these terms or continuing to use TileQuote to take payments, you agree to be bound by the Stripe Services Agreement, as Stripe may change it from time to time. As a condition of TileQuote enabling payments through Stripe, you agree to give TileQuote accurate and complete information about you and your business, and you allow TileQuote to share it and your payment information with Stripe.

6. Quotes, prices, and your work

Auto-priced quotes are worked out from your pricing settings and the information your customer enters. Material lists, quantities, and catalog prices are estimates and may be incomplete, out of date, or wrong. You are responsible for checking every quote before you send it, and for your final prices, measurements, materials, the work itself, permits, licenses, insurance, any warranty you give, and any taxes on your work. Hours, mileage, tax-rate, and expense tools help you keep records. They are not payroll, tax, or legal advice. Ask your accountant how to use them for your taxes.

Receipt reading uses Google's AI to read the store, date, and total from a receipt photo. It can misread them. Check each amount before you rely on it, for example for your taxes.

The Accept button: when a customer taps Accept on a quote, TileQuote records the date and time. Whether that makes a binding contract, and what the contract says, is between you and your customer. TileQuote doesn't give legal advice about your contracts.

7. Texts and emails sent for you

TileQuote sends texts and emails to your customers when you ask it to, and some automatically when you turn those features on. You are responsible for only texting customers who agreed to it, and for what you write. TileQuote won't text any number that asked us to stop. After a job is marked done and paid in full, your customer's Rate your job page also asks one short question about how easy TileQuote was to use. Their answer goes to TileQuote, not you.

8. Your data

• Your business information, your customers' information, and your photos and logo belong to you. You let TileQuote store, copy, resize, and show them only to run TileQuote for you, such as on your quote form, your page, and the quotes, invoices, emails, and PDFs you send. We don't sell them.
• You are responsible for having the right to add your customers' information and photos, including photos of their homes you show on your page or quotes. Only add photos and logos you took or made yourself, or have permission to use (see Copyright and Trademarks below).
• If you cancel or your account is locked, we keep your data for 12 months after the account locks, then delete it for good. We email you 30 days before. Subscribing again before then brings everything back. You can download a copy from your Billing page any time, even while locked, or ask us to delete it sooner at support@tilequote.pro. We keep billing records the law requires us to keep.

9. TileQuote's software, name, and logo

• TileQuote's software, design, quote form, pricing tools, and documents belong to TileQuote and are protected by copyright and other laws. These terms let you use TileQuote while your account is open. They don't give you any other rights to it. Your own information stays yours (section 8).
• The TileQuote name and logo are trademarks of TileQuote. You may tell people your business uses TileQuote, and your pages and quotes show a small “Powered by TileQuote” line. Don't change the logo, put the TileQuote name or logo in your own business name, website address, or social media name, or use them in a way that makes it look like TileQuote does your work or backs your business.
• If you send us ideas or feedback, we may use them without owing you anything.

10. Things you can't do

• Break the law, or help anyone else break it, using TileQuote.
• Send spam, or text or email people who didn't agree to it.
• Add someone else's information without the right to.
• Try to break into, overload, copy, or take apart TileQuote.
• Use TileQuote to build, or help someone build, a product that competes with it.
• Resell TileQuote or share your login outside your business.

11. Suspending or closing accounts

You can stop using TileQuote any time. We may suspend or close an account that breaks these terms, doesn't pay, or puts TileQuote, its users, or their customers at risk. When we can, we'll tell you first. Even after an account closes, anything still owed and sections 9 and 13 through 16 still apply.

12. Changes and outside services

We may change, add, or remove features. TileQuote relies on outside services (including Stripe for payments, Telnyx for texts, Resend for email, Google for maps and receipt reading, and Vercel and Supabase for hosting), and we aren't responsible when they fail. We don't promise TileQuote will always be available or free of errors.

13. No warranties

To the fullest extent the law allows, TileQuote is provided “as is” and “as available,” without warranties of any kind, including any warranty of merchantability (that it is fit for ordinary use), that it is fit for a particular purpose, that it doesn't infringe anyone's rights, or that it is accurate or error-free.

14. Limit on what TileQuote owes

To the fullest extent the law allows, TileQuote is not responsible for lost profits, lost jobs, underpriced or overpriced quotes, lost data, or any indirect, incidental, special, or consequential damages, even if we were told they might happen. In all cases, the most TileQuote will owe you for all claims together is the greater of the amount you paid TileQuote in the 12 months before the claim, or $100.

15. Claims against TileQuote because of you

You agree to defend and pay for TileQuote, including reasonable lawyer fees, if someone (such as your customer or crew member) makes a claim against TileQuote because of your work, your quotes, your texts or emails, or your breaking these terms or the law.

16. Disagreements

If you have a problem with TileQuote, email support@tilequote.pro first and give us 30 days to try to fix it. These terms are governed by the laws of Tennessee. Any lawsuit must be brought in the state or federal courts in Knox County, Tennessee, except that either of us may use small claims court.

17. Changes to these terms

We may update these terms. The date at the top shows the latest version. For important changes we'll email Pros at least 30 days before they take effect. Using TileQuote after that means you accept the new terms.

18. Other

These terms are the whole agreement between you and TileQuote about TileQuote. If a part of them can't be enforced, the rest still applies. Not enforcing a part right away doesn't mean we give it up. You can't transfer your account or these terms to someone else without our written OK. We may transfer these terms to whoever takes over TileQuote, such as a company formed to run it.

For customers

If you ask a Pro for a quote through TileQuote, or a Pro sends you one: the quote comes from the Pro, not TileQuote. The Pro sets the prices and does the work, and your agreement for the work is with the Pro. When you tap Accept, you're agreeing with the Pro, not TileQuote. Online payments go to the Pro through Stripe. TileQuote isn't responsible for the Pro's work, prices, or schedule.

Tile amounts, shopping lists, and material lists are estimates. Confirm amounts with your Pro before you buy.

Photos you add to a quote request or a review stay yours. You let TileQuote store them and show them to the Pro. If you leave a review, you let the Pro and TileQuote show it and its photos on the Pro's page and quotes. TileQuote may remove a review that is spam, fake, abusive, or not about the job. If you rate TileQuote and say Yes to showing it, you let TileQuote show it on tilequote.pro, and TileQuote may remove one that is spam, fake, abusive, or not about TileQuote.

We share your information only with that Pro, as described in the Privacy Policy above. Sections 13, 14, 16, 17, and 18, and Copyright and Trademarks below, also apply to you.

This part applies to everyone who uses TileQuote, Pros and Customers.

TileQuote's name and logo

TileQuote, the TileQuote logo, and TileQuote's software belong to TileQuote. Don't copy them, or use them in a way that makes it look like TileQuote backs you or your business.

Other companies' names

TileQuote shows product and company names such as Schluter, DITRA, KERDI, Laticrete, Mapei, Stripe, Venmo, and Zelle so Pros can price jobs and get paid. These names are trademarks of the companies that own them. TileQuote isn't connected with, sponsored by, or approved by those companies.

Photos and other things you add

Only add photos, logos, and writing that you made yourself or have permission to use. Copying a photo from someone else's website, such as another installer's, without their OK can break copyright law.

Reporting a copyright problem

If you believe something on TileQuote copies your work without permission, send our copyright agent a notice with all of these:

1. Your name, mailing address, phone number, and email.
2. The work you own, such as the photo, or a link to where you published it.
3. Where it is on TileQuote: the web address of each page it's on.
4. This sentence: “I have a good faith belief that this use is not authorized by the copyright owner, its agent, or the law.”
5. This sentence: “The information in this notice is accurate, and under penalty of perjury, I am the copyright owner or authorized to act on the owner's behalf.”
6. Your signature. Typing your full name at the end of an email counts.

When we get a complete notice, we remove the item or block it, and tell the person who added it. Knowingly making a false claim can make you pay the other side's damages and lawyer fees.

If something you added was removed

If you believe it was removed by mistake, or you have permission to use it, send our copyright agent a counter notice with all of these:

1. Your name, mailing address, phone number, and email.
2. What was removed and where it was on TileQuote.
3. This sentence: “Under penalty of perjury, I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.”
4. This sentence: “I consent to the jurisdiction of the federal district court for the district where my address is located, or if my address is outside the United States, any judicial district in which TileQuote may be found, and I will accept service of process from the person who sent the original notice or their agent.”
5. Your signature. Typing your full name at the end of an email counts.

We send your counter notice to the person who complained. Unless they tell us they have filed a lawsuit about it, we put the item back 10 to 14 business days after we get your counter notice.

Repeat offenders

We close the account of anyone who repeatedly adds other people's copyrighted work without permission.

Trademark problems

If you believe something on TileQuote misuses your trademark, email support@tilequote.pro with “Trademark” in the subject, and tell us what it is and where you saw it.